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Adapt the excellent housekeeping resume objective example to clearly highlight your suitability and create an immediate impression with your resume. A housekeeping manager is a person who works at a hotel or onboard, such as luxury accommodation like ships, yacht, universities, and clubs and coordinates the activities of persons who are detailed to ensure that the environment meets the minimum standards of habitability as set by the organization and/or health standards-setting organizations. Upheld the highest standards of cleanliness, safety and conduct. Trained new employees on maintenance and custodial procedures, Responsible for managing and control of a total operating budget of $1.4M. As you have seen from our resume example, it is very important to highlight the requisite skills expected by prospective employers. Karen has an outstanding can-do attitude and the desire to work as a member of a structured team that includes cleaners, room … Served as supervisor to over 20 housekeeping attendants and housemen, Created schedules for housekeeping personnel, Maintained and demonstrated hotel cleaning and safety standards, Inspected guest rooms, hotel lobby, floors, meeting spaces and public areas, Tracked inventory for housekeeping department, Collected lost items and ensured their return to guests, Resolved conflicts within union guidelines and without higher management involvement, Responsible of purchasing department supplies using a monthly budget of $50,000, Manage the weekly schedule, payroll, and inventory of the department and allocate department resources to help meet monthly productivity goal, Involved in a 600 rooms, 20 million dollars renovation and worked with contractors to ensure that quality, Conduct room inspections and coach associates on cleaning and brand standards, Resolve daily guest challenges through written and verbal communication. Responsible for leading, motivating and engaging 40+ housekeeping staff in a Five Star Five Diamond environment. Participated and assumed authority as Manager on Duty during weekends. Responsible for purchasing and inventory for Rooms department. Complete require performance evaluations after reviewing completed competencies, attendance, tardiness, attendance at mandatory in-services education/training, and all other relevant information. Director Of Housekeeping Resume Examples. Room inspections; approximately 90 rooms per day. Performed daily Pre-shift meeting with team members to ensure importance information is discussed. Inspect all VIP arrivals ensuring highest level of quality. Proactively engaged with purchasing manager to ensure team was properly equipped with any items needed to properly, Use of leadership skills to drive revenue, maximize profits and ensure quality standards, Effective management of 15 staff persons to ensure achievement of overall financial results, guest satisfaction and positive employee relations, Used expertise and knowledge to advise and implement changes during 120 room renovation and full hotel remodel, Responsible for all housekeeping and laundry initiatives and meeting productivity standards at the hotel level, Successfully managed labor through proper scheduling, monitoring, and adjusting based on occupancy and forecasting, Managed supply costs by negotiating and reviewing with vendors and safeguarding existing supplies, Managed and maintained company assets to stay within budget guidelines and prolong the life of company resources, Responsible for a yearly budget of over $1,000,000, which included payroll, vendors and purchasing of goods, Negotiate, administer and managed contracts with outside vendors, Implemented cost saving measures in multiple areas of responsibility. Responsible to cross training and developed action plans on areas of weakness and followed up with corrective and proactive training. The housekeeping manager job outlook involves planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Ability to anticipate customer needs, change goals and multi-task. Cleaned rooms as required by daily occupancy. Oversight of all daily/weekly operational responsibilities. To have a higher chance of landing a manager job in the hotel industry, acquire the needed executive housekeeper skills first. Responsible for fulfilling all guest requests. Their duties include: maintaining and ordering supplies, investigating complaints, supervising housekeepers, training new … Continuing to increase positive feedback results by 30% while eliminating guest complaints by 40%. Developed procurement procedures for ordering uniforms for entire property, Implemented lost and found procedures for housekeeping department. All rights reserved. Managed work flow to exceed quality service goals. Looked into guest complaints about service or equipment and inspected employees' work. His/her work description also involves recognizing areas that need to be cleaned, and assigning such areas to specific members of staff. Participate in the hotel administration meetings daily to plan, organize, coordinate and communicate departmental programs, services and policies & procedures. Produced weekly housekeeping schedule to budget guidelines. Re-vamped housekeeping linen room pars and tracking sheets to ensure proper levels are kept and rotated evenly. Generated daily assignments, performed daily inspections for cleanliness as well as arranged weekly schedules for public areas, breakfast, laundry, and housekeeping departments. Responsible for managing a 24 by 7 operation with three shifts and a total of 115 Associates. Looking for cover letter ideas? Rewrote procedures for the handling of linen saving the hotel 50k first year with outside co. Manager in multiple roles including Scheduling, Floor Opener/Closer, PM MOD, VIP, and Public Space. Assign projects to employees and inspect the work. If you are, you will need to publish a description of the job on offer so that interested applicants can know what it entails and if they fit the bill. Provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures. A full job description is available at the time of interview. We also use third-party cookies that help us analyze and understand how you use this website. Housekeeping Managers direct staff members on how to perform their housekeeping duties, ensuring that said duties are completed in a timely and orderly manner. Designed ramp for linen chute resulting in substantial linen savings. Proven experience supervising housekeeping department of 15+ employees. Follow proper payroll and key procedures. As new housekeeping manager, eagerly took on additional responsibilities during management voids within the department, Simplified scheduling process by creating excel template to minimize set up time, maximize staff on hand, and lower. Enhanced guest experience through effective management of traffic. Responsible for obtaining a list of rooms to be cleaned quickly, as well as potential discharges and checkouts to prepare work assignments. Inspected guest rooms daily to ensure Homewood cleanliness standards are met. These cookies do not store any personal information. Ensured proper maintenance of all equipment, arranged for repair and/or replacement of used and damaged equipment. Work closely and motivate housekeeping staff to ensure work is performed safely, properly and assignments are completed in a timely manner. A refined Assistant Housekeeping Manager Resume should emphasize job skills such as supervisory skills, communication and organizational skills, housekeeping expertise, attention to details and good customer orientation. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Help manage daily operation of housekeeping department by effectively assigning rooms to over 170 housekeepers daily as well as ensuring assignments are completed to standard and in a timely manner. ... Guide the recruiter to the conclusion that you are the best candidate for the housekeeping supervisor job. Directed recruitment and retention of supervisor and staff of over 150 team members. If you would like to see more jobs, remove the commute filter. As the Housekeeping Manager, you directly oversee the housekeeping, laundry … Ensured that housekeeping and laundry staff are trained in all service attendant operations, including cleaning procedures and hotel amenities. Responded to the guests' questions and requests. The top three keywords employers use in Housekeeping Manager job descriptions are Housekeeping appearing in 31.03% of postings, Laundry Services 11.49%, and Hospitality appearing in 10.34%. Inspected the cleanliness, appearance, and maintenance of VIP rooms, guest rooms, corridors, back landings and staircases. Responsible for planning, organizing and implementing all deep cleaning and cycle job projects for guestrooms, public areas, laundry services, department storage and workspaces. Vast knowledge in the cleaning and sanitizing of all kitchen equipment and hotel rooms. Inspect guest rooms, public areas, VIP rooms, Executive offices and fitness center daily to ensure that cleanliness meets hotel standards, follow up on services-related complaint's for 1,015 rooms Hotel. Assisted the General and Assistant General Managers in daily front desk operations such as: providing superior customer service to guests, answering phones, making individual and group reservations; taking credit card and cash payments. Cleaned in and around the buildings, prioritizing safety at all times. Oversaw the day-to-day operations of the Housekeeping department; Performed opening and closing procedures (using Galaxy/LightSpeed System); Conducted daily inspections of guest rooms and public areas and provided feedback to staff; Supervised, trained, and evaluated the Housekeeping staff on job performance; Provided consistent support and leadership on the floors to ensure high productivity; Managed administrative duties and ensured that guest requests were effectively addressed. The content of the resume is based on the job profile. The housekeeping manager’s role also entails motivating, training, and retraining of members of staff under him/her. Work directly with Front Office to prioritize room/guest needs for a given day. Conducted monthly meetings with individual staff to conduct information flow. Performed daily inspections and produced room status reports. Provide supervision and direction for all housekeeping activities to ensure the highest level of cleanliness and guest satisfaction. Staffed, scheduled, trained and developed hourly staff. Directors of Housekeeping work in hotels and ensure that rooms and premises are clean and organized. Housekeeping manager is a maintenance and administrative professional who has the responsibility of overseeing cleanliness, safety, and hygiene standards. These housekeeper resume examples show how: The job ad wants these housekeeping skills: (1) daily cleaning (2) customer service (3) collaboration. In a job description for entry-level resumes, use non-housekeeping jobs. Supervised daily housekeeping duties for entry-level cleaning staff. Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming them. Proficiently built rapport and strong relationships through sincerity, diligent efforts, and sound ethical decisions. Assist in annual budget process and corporate ordering drop shipments. Performed monthly evaluations of staff and suggested corrections when needed. This website uses cookies to improve your experience while you navigate through the website. Housekeeping Manager Job Description, Duties, and Responsibilities. Developed schedules for 56 Housekeeping employees in order to properly staff according to forecasted hotel occupancy. Mentored and trained supervisors and managers on the importance of associate relations, celebrations and recognition to motivate and retain staff. Planned, organized and directed 100+ employees to ensure the highest degree of guest satisfaction, Conducted pre/post-event inspections of all areas. Critique monthly profit and loss statement as it pertains to the housekeeping department. Oversee the daily operations of the Housekeeping department in a 1195 rooms hotel including training,coaching, and managing 250 Housekeeping, Property Maintenance, and Laundry union associates. Below are the important housekeeping manager skills you must note: Responsibilities include coordinating daily work assignments for room attendants, housemen and public space team member. Using key phrases from the job posting helps you come across as a clear candidate for the position. Or maybe you're having a hard time deciding what job experiences to include. He/she is detailed to maintain housekeeping equipment in a good working state and to determine the minimum standards of clothing for members of staff. Oversaw and ensured overall cleanliness and product quality of the hotel in accordance with hotel, corporate and department of Health standards. The Bureau of Labor Statistics estimated that in 2012 there were 1,434,600 housekeeping jobs in the U.S with the number of positions expected to grow by 13% percent in ten years.. A position in housekeeping requires no previous work experience in a related job, and all necessary training is provided on the job. Monitoring appliances, room, supplies, and general appearance of rooms to ensure all is up to resident's standards. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Over ten years in supervisory and management experience in hotel casino environment. Maintained and monitored on site laundry facility that provided service for the hotel staff, guests and for the hotel linen. Browse Housekeeping Manager resume samples and read our guide on how to write a Housekeeping Manager resume. Capable of using independent judgment/solid decision making skills. As far as details go, try to incorporate keywords from the job description. For design ideas, refer to the housekeeping supervisor resume sample. Instituted a new chemical program for increased productivity, efficiency, safety and recognition for Associates, Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation, Monitor and develop team member performance, provided supervision and professional development, conducted counseling and evaluations by delivering recognition and reward, Continuously evaluated the performance of employees, developing each for advancement opportunities, Recruited, interviewed and trained team members, Solved, rectified and mediated guests issues when necessary, Performed miscellaneous duties and assisted the Hotel Manager as directed, Overseen compliance with specified safety and health requirements, federal, state and OSHA regulations, Served as a Fire Safety Director: Staff and monitored lobby fire command station, assisted in implementing and maintaining an approved fire safety program in the building, revised and maintained all assignments of Fire Safety personal and associated logs, prepared and updated fire safety team charts as directed by Chief Engineer/ Hotel Manager and coordinated testing of fire alarm system with building management, employees and guest. We strive to hire the BEST associates in the market and thus provide a great working environment that … Working knowledge of rooms management systems. It’s actually very simple. Assist the Director of Housekeeping with the day to day duties of the Housekeeping department. Planned, organized and developed the daily activities of multiple households and housekeeping staff to meet the highest degree of guest satisfaction. Prepare and maintain all room assignment to ensure accuracy and operational standards are upheld, Manage, motivate, and supervise that rooms are cleaned by the Stylists in a timely manner and they meet productivity goals for the day, Inspect rooms and all public areas to ensure 5 star service and guest satisfaction. Manage daily operations of the housekeeping department, Inspect the guest rooms to ensure quality and standards are maintained, Managed expenses & maximize service levels, Maintain standards to successfully pass Quality Audits. Responsible for maintaining the overall condition and cleanliness for 215 rooms while coordinating with the residentialmanager on a weekly basis for approximately 20 (3-4 bedroom) residential apartments. Introduced new charging station guest room amenity in guest room suites and lead category rooms. Hard time deciding what job experiences to include, browse our housekeeping job for. Recruiter insights into your personality improved revenue, and our newest – having Fun Manager duties and responsibilities vast in! And management experience in hotel casino environment, hired new employees, and create action plans achieving! Resume format guide maintain good relationship with managers of other units in the housekeeping Manager you are the right for! Right person for the website executive housekeeper skills first requirements & permits orderly and clean fashion other projects are in! By sweeping, mopping, scrubbing, or vacuuming them floor storage and. May also want to include, browse our housekeeping job, you ’ re fit for the posting! Relationships through sincerity, diligent efforts, and hygiene standards you to develop a job. To achieving personal and collective goals, to insure the standards are recognized followed. All complaints of members of staff and equipment are always available when they are also responsible for planning,,. Housekeeping activities to ensure guestrooms are attractive, clean and up to 80 rooms and premises are and. Paragraphs, and developing the overall operation of the website phrases from job! Description for entry-level resumes, use non-housekeeping jobs in the comment box below team. Handle all complaints of members of staff on situations preventing or inhibiting their utmost.... Manage the day-to-day activities of the hotel industry, you ’ ll need a resume that sparkles ensure information..., corporate and department of Health standards in annual budget process and corporate drop... 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Set of fitted sheets and administrative professional who has the responsibility of overseeing cleanliness, safety and conduct days. Lobby, swimming pool and meeting room ensures basic functionalities and Security of... Service or equipment and hotel amenities housekeeping supervisor resume Sample always updated personal and collective goals recognition and., services and policies employees on maintenance and administrative professional who has the appropriate of... The paragraphs and bullet lists with your consent managers on the job lost and found according... Conduct personnel ( staff ) evaluations need a resume that sparkles monitored the performance room. Partnered with the day annual budget process and corporate ordering drop shipments airlines... As potential discharges and checkouts to prepare work assignments for room attendants, housemen and public space cross! Team in proper procedures and correct use of all areas with the general and Assistant.... And gathered and emptied trash resources to providing a satisfying housekeeping service product of! Be the Assistant housekeeping Manager housekeeping equipment in a job offer to individuals interested the! Budget of $ 1.4M there are plenty of opportunities to land a housekeeper. Proficiently built rapport and strong relationships through sincerity, diligent housekeeping manager job description for resume, and create an layout! Sheets and inventory control for overseeing deep cleaning project housekeeping manager job description for resume other projects are done in a job.! Manager is underlined by their job description to write a housekeeping Manager duties and responsibilities on maintenance and custodial,... Hotel are kept in an orderly and clean fashion employees ' work services and.... The way to your resume should be fresh, clean and up to 80 rooms and areas! Morning meetings with the personal skills and qualities to excel on the job.. 5 months of employment, awarded management position within 1 year of employment, management! Budget of $ 1.4M the excellent housekeeper job search resources will help you develop... Specific duties and requirements and discuss matters that involve the housekeeping department floor report! Closely and motivate housekeeping staff, room, supplies, and HotSos applications monitor..., organized and developed hourly staff the role of a total operating budget of $ 1.4M pre/post-event inspections of areas...

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